Refund Policy for ZuakhByMaryam

1. Overview

At ZuakhByMaryam, based in Wapda Town, Lahore, Pakistan, we strive to ensure customer satisfaction with our handcrafted products. This Refund Policy outlines the conditions under which refunds may be issued, in compliance with applicable Pakistani consumer protection laws.

2. Refund Eligibility

Refunds are only possible if the package is not delivered to the customer. Non-delivery includes cases where the package is lost in transit or fails to reach the provided shipping address due to issues attributable to ZuakhByMaryam or our courier partners.

3. Non-Refundable Circumstances

Refunds will not be issued for the following reasons:

• Customer dissatisfaction with the product (e.g., style, color, or fit).
• Incorrect shipping address provided by the customer.
• Failure to collect the package from the courier or delivery point.
• Damage due to customer mishandling after delivery.

4. Refund Process

To request a refund for a non-delivered package:

• Contact us within 14 days of the expected delivery date at 03234401737 or via email (provided on our website).
• Provide your order number and proof of non-delivery (e.g., courier tracking information).
• Once verified, we will process the refund within 7-10 business days to the original payment method.

5. Verification of Non-Delivery

We will work with our courier partners to confirm non-delivery. Refunds will only be issued after verification that the package was not delivered due to reasons beyond the customer’s control.

6. Contact Us

For refund inquiries or assistance, please reach out to:

ZuakhByMaryam
Wapda Town, Lahore, Pakistan
Phone: 03234401737

7. Changes to This Policy

We reserve the right to update this Refund Policy. Any changes will be posted on our website with the updated date.